Refund Policy
We aim to be fair and straightforward. This policy explains when refunds are available, when they aren’t, and how to request one.
1) Quick summary
- Eligible: If we fail to deliver the service you purchased, or there is a verified technical issue on our side.
- Not eligible: If delivery is completed as described, or if results change later due to platform behavior.
- Best first step: Contact support. In many cases we can fix it (refill, adjust delivery, or verify the link) faster than a refund.
2) What “delivery” means
“Delivery” means we have started and completed the order according to the service description at the time of purchase (including any stated delivery window, refill terms, and link requirements).
Some services deliver gradually to look natural. If a service is marked as gradual, a slow increase can be normal.
3) Refund eligibility
You may be eligible for a refund if one of the following is true:
- Non-delivery: The order is not delivered within the stated delivery timeframe and we cannot complete it after troubleshooting.
- Wrong service: You were charged for a different service than the one you selected due to a confirmed system error.
- Technical failure: A verified issue on our side prevents us from providing the service you purchased.
If we can resolve the issue by completing delivery, correcting the link, or applying a refill where included, we may do that instead of issuing a refund.
4) Non-refundable cases
Refunds are generally not available in these situations:
- Completed delivery: The order was delivered as described.
- Platform changes: Drops, removals, or changes after delivery caused by the platform, audits, algorithm updates, or account actions.
- Incorrect link: The provided profile/post link is invalid, private, changed, or does not match the service requirements.
- Account restrictions: The target profile is private, restricted, removed, renamed, or otherwise unavailable during delivery.
- Duplicate orders: You placed multiple orders for the same target unintentionally and the service has already started.
- Misuse or policy violations: Attempts to manipulate or abuse the system, or violations of our Terms.
5) Partial refunds
If an order is partially delivered and we cannot complete the remainder, we may issue a partial refund based on the undelivered portion.
Example: If 70% is delivered and 30% cannot be delivered after troubleshooting, the refund may cover only the remaining 30%.
6) How to request a refund
To request a refund, contact our support team with:
- Your order ID (or the email used at checkout)
- The service purchased (e.g., “RedNote Followers – 500”)
- The link you submitted (profile/post URL)
- A short description of the issue
If you don’t have the order ID, don’t worry—send the email you used at checkout and we’ll locate it.
7) Processing time
- We usually respond within 24–48 hours (often sooner).
- Approved refunds are processed back to the original payment method.
- Bank/payment processor timing can take 3–10 business days to reflect in your account.
8) Chargebacks
If there’s a problem, please contact us before filing a chargeback. Chargebacks slow down resolution for both sides and can result in service suspension while the dispute is reviewed.
9) Questions
If you’re unsure whether your order qualifies for a refund, contact us and we’ll tell you directly.